Terms of sale
These general terms and conditions (hereinafter referred to as the “General Terms and Conditions of Sale” or the “GTC”) apply to any Internet user browsing the www.henry-paris.com site (hereinafter referred to as the “Site”).
Where applicable, these General Conditions form, with the specific conditions accepted by the Internet user, a contractual package hereinafter referred to as the "Contract", concluded with the company CANO SAS with a share capital of 152,449 euros, registered with the RCS of Meaux under the number Meaux B 397 605 494 whose registered office is at 17 avenue Roger Salengro 77270 Villeparisis, hereinafter referred to as “CANO SAS”.
CANO SAS distributes the HENRY-ESSENTIALES-MAKERS brand (registered trademark, all rights reserved), through its online sales site www.henry-paris.com and any other means.
The internet user and www.henry-paris.com are individually or jointly referred to below as the “Parties”.
ARTICLE 1. PREAMBLE
The Site offers Internet users very high quality products, manufactured in compliance with protocols that respect the environment and animals.
The Internet user must create a user account on the site in order to be able to place his orders.
Navigation on the site immediately implies acceptance of these General Conditions.
ARTICLE 2. DEFINITIONS
“Customer”: any Internet user registered on the www.henry-paris.com site who has purchased one or more products on the site.
“User”: any person browsing the site, whether a customer or a simple visitor.
“User Account”: refers to the account opened by the user for the purpose of benefiting from the services offered by www.henry-paris.com
“Identifiers”: all the elements communicated by the user to identify himself and in particular to access his User Account.
“Services”: refers to the various services offered on the site by www.henry-paris.com
“Products”: the products offered for sale on the site by www.henry-paris.com
ARTICLE 3. ACCEPTANCE AND MODIFICATION OF THE GENERAL CONDITIONS
These General Conditions apply to all users of the site, except for professional users with regard to the provisions of the consumer code relating to the sale of products. Customers are invited to contact HENRY-PARIS.COM customer service directly to place an order.
Access to and use of the site immediately imply acceptance of these General Conditions.
When creating your User Account, by ticking the box "I accept the HENRY-PARIS.COM General Conditions" you declare that you are of legal age, that you are not acting for purposes that fall within the scope of your professional activity, and fully accept and without reservation the HENRY-PARIS.COM.COM General Conditions.
If the following provisions do not suit you, we recommend that you do not use the HENRY-PARIS.COM site and/or services.
HENRY-PARIS.COM reserves the right to modify these General Conditions, at its discretion, and any modification takes effect immediately upon publication.
In the event that these changes are significant, HENRY-PARIS.COM will notify users holding a User Account as soon as possible.
If you do not agree with these modifications, you are advised to stop using the services and delete your User Account.
Failing this, the modifications made to the General Conditions will be deemed accepted from the moment the user continues to use the services after publication and/or notification of the said changes.
Any transaction remains subject to the General Conditions in force at the time of its conclusion.
ARTICLE 4. ENTRY INTO FORCE – DURATION
These General Conditions set the conditions of use of the site by any user and the conditions governing the sale of products where applicable. They are applicable as long as the user uses the site or the associated services, and in particular as long as an order is being processed and until its final delivery or return, if applicable.
ARTICLE 5. USER ACCOUNT
The user has the option of registering on the site and creating a user account. The creation of a User Account is mandatory for ordering products.
By registering, the user guarantees to provide accurate and up-to-date information regarding his identity and contact details. The user will also be required to create a password for the creation of his user account.
All information identifying the registered user is strictly personal and confidential. The user undertakes to keep his identifiers secret, allowing access to the services.
In addition, the user undertakes to provide an electronic address of which he is the owner.
HENRY-PARIS.COM reserves the right to refuse registration or to suspend
e or close a user account if he has doubts about the authenticity of this information.
In case of doubt or necessary verification, HENRY-PARIS.COM may ask the user to provide him with an identity document in order to verify the conformity of his declarations.
The user undertakes to immediately inform HENRY-PARIS.COM of any unauthorized use of his user account and of any breach of the confidentiality and security of his identifiers by contacting the following e-mail address: firstname.lastname@example.org.
The user undertakes to register only once under his real name and undertakes not to multiply registrations under pseudonyms and/or multiple email addresses.
Any identity theft may give rise to criminal prosecution, in accordance with the provisions of article L.226-4-1 of the French Penal Code.
ARTICLE 6. THE ORDER
To be able to place an order, the user must create a user account. The placing of an order requires the irrevocable acceptance by the customer of the T&Cs beforehand, which the customer acknowledges and accepts.
The customer must verify that the information relating to his personal data provided to HENRY-PARIS.COM is accurate and compliant, and in particular the delivery address and the billing address.
The different stages of the ordering process are as follows:
The customer must complete an identification questionnaire online and verify that the information provided is accurate and in particular his surnames, first names, e-mail address, password.
The customer will be able to check the contents of his order, as well as the delivery address for the products and the billing address, elements that he can modify. In the event of an error in entering the delivery address, HENRY-PARIS.COM cannot be held responsible for the non-delivery of the products. The customer must make sure to communicate all the information necessary for the smooth running of the delivery.
The customer chooses his method of delivery, the carriers available may vary depending on the country of destination, and his method of payment.
The customer validates his order now including the price of delivery, in euros including tax for the European zone. For countries outside the European zone, any customs fees and other applicable taxes depending on the country of delivery are paid directly by the customer to the carrier upon receipt of his order.
The contract will be considered concluded once the payment has been made, which will give rise to an email confirmation summarizing the contents of the order and specifying:
The products ordered and their price,
The order number,
The delivery method.
The acknowledgment of receipt of the order constitutes proof of this for the Customer and must be kept.
In case of unavailability of a product ordered, HENRY-PARIS.COM will inform the customer as soon as possible and will indicate the date on which the product can be delivered, or, failing that, will cancel the order. .
Orders placed by a Customer will also be accessible on his User Account.
ARTICLE 7. PAYMENT, PRICE AND INVOICE
The selling prices of HENRY-PARIS.COM products are those indicated on the site.
The selling prices of the products are indicated on the site in euros including tax (including the value added tax in force) for the European zone. For countries located outside the European zone, prices are displayed in the currency, excluding taxes and customs fees.
The selling prices of the products may be modified by HENRY-PARIS.COM at any time, it being understood that the products ordered are invoiced at the price in force when the order is recorded.
In the event of an error in the price of one or more products, the order will be maintained if the corrected price is lower than that displayed, the lower price being applied. On the other hand, if the corrected price is higher than the displayed price, the customer will be informed of the new price, and will be free to accept his payment, in which case the order will be maintained, or to refuse, in which case the order will be cancelled.
The prices indicated do not include the costs of delivery of the products until the finalization of the order.
For each product, the cost of delivery is indicated at the end of the ordering process, separately from the price of the products chosen.
The total price invoiced to the customer thus includes the cost of the products chosen including the VAT applicable for the European zone.
b) Card and bank details
The user guarantees to HENRY-PARIS.COM that he is fully authorized to use the payment card for the payment of his order and that these means of payment legally give access to sufficient funds to cover all the costs resulting from his order. on the site.
HENRY-PARIS.COM cannot be held responsible for any fraudulent use of the means of payment nt used.
HENRY-PARIS.COM reserves the right to suspend or cancel any order and/or delivery, whatever its nature and level of execution, in the event of non-payment of any amount due by the user or in the event of a payment incident. The payment incident will be notified to the customer on his e-mail address.
The security of the bank details is ensured by the service providers in charge of the payment module, the customer details being encrypted by the latter, whether it is a single payment or the recording of bank details for purchases. later.
The bank details of customers are in no way kept and do not transit either on the servers and more generally on the computer system of HENRY-PARIS.COM.
The invoice is available on simple request by e-mail to the e-mail address: email@example.com, stipulating the order number, the user's name and the e-mail address.
d) Payment in installments with Alma
Payment in installments with Alma
Installment/deferred payment is available through our partner Alma. Payment security is provided by Alma and its service providers. All payments are protected by 3D Secure.
Amount of purchases
P2X: Only purchases between €50 and €2,000 are eligible for payment with Alma.
P3X: Only purchases between €50 and €2,000 are eligible for payment with Alma.
By paying in installments with Alma, the Customer does not pay any fees.
Alma is a tele-payment manager and issues an electronic certificate which will serve as proof of the amount and date of the transaction in accordance with the provisions of articles 1316 and following of the Civil Code.
Any termination of the T&Cs which bind the Seller and the customer, entails the termination of the T&Cs between Alma and the customer.
ARTICLE 8. GEOGRAPHICAL AREA
Delivery of HENRY-PARIS.COM Products is offered in the following countries: Metropolitan France, Austria, Belgium, Denmark, Finland, Germany, Ireland, Italy, Luxembourg, Monaco, Netherlands, Norway, Portugal, Spain, Sweden, Switzerland , United Kingdom, United States and Canada, hereinafter referred to as the “Geographical Zone”.
ARTICLE 9. DELIVERY
a) Choice of delivery address
The delivery address is provided by the user when registering the order according to the chosen delivery method.
The user will take care to fill in an exact and up-to-date address, with all the information necessary for the smooth running of the delivery. The user must receive the HENRY-PARIS.COM package at the delivery address indicated when ordering. This address cannot be modified after placing the order and confirming it through payment.
Orders placed on the site are delivered only in the geographical area determined in the article “Geographical area”. Delivery charges and taxes are the responsibility of the customer. The customer is warned that taxes and delivery costs may be higher or lower depending on the place of delivery and the delivery method chosen.
HENRY-PARIS.COM cannot be held responsible for any delivery that does not reach the customer if the latter has not indicated an exact, up-to-date address, containing all the information necessary for the smooth running of the delivery at the time of delivery. placing the order (and in particular, building number, building, access codes, intercom, etc.) or if the customer does not collect his order within the deadlines at the relay point or collection point in which the parcel has been made available. The customer is then reimbursed within 15 working days of receipt of the products by HENRY-PARIS.COM after deduction of transport costs.
b) Delivery times
HENRY-PARIS.COM makes its best efforts to ensure fast shipping times, but nevertheless does not have control over delivery times once the order has been dispatched. The preparation time for an order is a maximum of 3 working days.
In general, the delivery times noted by the carriers are between two working days and five working days for a delivery in Metropolitan France, from the email notifying the dispatch of the order. The estimated delivery time is indicated in the order confirmation email and HENRY-PARIS.COM undertakes that delivery will take place, after validation of the order, within the maximum period of 30 working days. in France.
If the maximum deadlines indicated above are exceeded, the customer may request the cancellation of his order and obtain a refund.
If the product is in transit at the time of the cancellation request, the customer must return the product at HENRY-PARIS.COM's expense. To do this, he can request a prepaid label from customer service at the following address: firstname.lastname@example.org
Working days are working days, Monday to Friday in eexcluding public holidays and Saturdays and Sundays.
The applicable delivery times are indicated when placing the order, and depend on the choice of delivery method made by the Customer. The times indicated when placing the order and according to the delivery method chosen correspond to the usual delivery times for the carrier in charge of the delivery. A tracking number will allow the customer to follow the delivery of the order.
ARTICLE 10. RETENTION OF OWNERSHIP
HENRY-PARIS.COM retains full and entire ownership of the products sold until full payment of the price of the products purchased.
ARTICLE 11. COMPLIANCE AND AVAILABILITY OF PRODUCTS
a) Stocks available
HENRY-PARIS.COM reserves the right to modify at any time the offer of products offered for sale on its website, without prejudice to orders already placed by the customer.
The products are offered within the limits of available stocks. Users are automatically notified on the offer when a product is no longer available.
However, if a product turns out to be no longer available after placing the order, the customer is informed without delay by e-mail and will be reimbursed automatically, except in cases of force majeure or acts of a third party.
b) Legal warranties
In accordance with article L.111-1 of the French Consumer Code, the user has the possibility to find out on the site the essential characteristics of the products he orders.
HENRY-PARIS.COM however informs the user that slight differences between the photographs of the products on the site and the actual product may persist, despite the efforts of HENRY-PARIS.COM to present the products on the site as accurately as possible.
These differences are due to elements beyond the control of HENRY-PARIS.COM, and in particular the differences in brightness between the place where the customer receives the product(s) and the place where the photographs were taken, or because of the screen resolution of the User's terminal.
In the event of a non-compliant product delivered, in particular as a result of a logistical error, HENRY-PARIS.COM will bear the cost of returning the product and will ship a new item in accordance with the order, unless this results in a manifestly disproportionate cost. for HENRY-PARIS.COM, who will then choose to reimburse the product(s), in accordance with article L.217-9 of the French consumer code.
2. Hidden defects
The seller warrants the thing sold for any hidden defects, that is to say defects which make the thing unfit for its intended purpose or which so limit the use for which it is intended, that if the buyer had been aware of the vice, he would not have contracted.
The action in guarantee of hidden defects is prescribed by two years from the discovery of the defect.
ARTICLE 12. INTELLECTUAL PROPERTY
a) Protection by intellectual property law
The HENRY-ESSENTIALES-MAKERS brand and any other distinctive sign, brand or trade name, the architecture, presentation, content of the Site (texts, forms, photographs, graphics, etc.) as well as the products, their packaging and booklets, photographs, gifts, data or elements of any kind provided or produced by HENRY-PARIS.COM are the exclusive property of HENRY-PARIS.COM or its partners and are protected by intellectual property law, and in particular, the legislation on copyright, trademarks, designs and models, as well as that relating to databases.
The user undertakes to respect the rights held by HENRY-PARIS.COM and not to copy or reproduce in any way whatsoever, in particular and without limitation all or part of the elements of the site, the products, their packaging and any gifts provided by HENRY-PARIS.COM, regardless of the medium or the process, in particular for commercial purposes, and except for legal or regulatory exceptions in force.
Any use of the aforementioned elements not previously authorized by HENRY-PARIS.COM is likely to constitute an infringement. Users can request authorization from HENRY-PARIS.COM at the contact address mentioned in 12.b.
THE USER IS INFORMED THAT ANY VIOLATION OF THE ABOVE-MENTIONED PROVISIONS CONSTITUTE AN INFRINGEMENT LIKELY TO ENGAGE THE CRIMINAL AND CIVIL RESPONSIBILITY OF ITS AUTHOR.
b) User license granted to Users
HENRY-PARIS.COM grants users a non-exclusive, non-transferable limited license to use, for the duration of the contract, the content of the site, for the exclusive purpose of the proper performance of the service, excluding any commercial use of this content. .
Under no circumstances may the elements of the site be used by the User for other purposes, in particular commercial.
Any other use of the elements of the site or more generally of the identity visual HENRY-PARIS.COM is subject to the prior agreement of HENRY-PARIS.COM.
Any automated extraction of the elements of the site, the prices or the photographs or descriptions of the products is expressly prohibited.
Users can request authorization from HENRY-PARIS.COM to use these elements at the following e-mail address: email@example.com
HENRY-PARIS.COM does not guarantee that the request made by the user will be accepted. The authorization may be subject, where applicable, to the payment of a fee proportional to the intended use.
ARTICLE 13. HYPERTEXT LINKS
HENRY-PARIS.COM may post hypertext links for the information of users. These links automatically redirect Internet users to other websites. HENRY-PARIS.COM cannot be held liable for any damages resulting from the consultation of these websites or the illegal and/or immoral content that may be accessible there. Indeed, HENRY-PARIS.COM has no control over said content.
In the event of inappropriate, illicit or shocking content, users will immediately inform HENRY-PARIS.COM, which will remove the hypertext links concerned without delay.
ARTICLE 14. DEACTIVATION OF THE USER ACCOUNT
Failure to comply with these T&Cs, the issuance of false information when creating the user account, or other actions contrary to the interests of HENRY-PARIS.COM may result in the suspension of access to the services.
HENRY-PARIS.COM reserves the right to refuse any order from a customer with whom there is such a dispute, even if the latter uses a new user account.
ARTICLE 15. PROHIBITION OF PURCHASE-RESALE
The sale of products on the site is reserved for consumers and not for professionals acting within the framework of their activity or on behalf of another professional. The products can in no case be purchased on the site with the aim of being resold for commercial purposes.
ARTICLE 16. LIMITATION OF LIABILITY AND FORCE MAJEURE
a) Operation of the site
HENRY-PARIS.COM cannot under any circumstances guarantee that the site and the services will not be interrupted. The obligation to provide the Site and services is limited to an obligation of means.
b) Site Security
HENRY-PARIS.COM makes its best efforts to ensure the proper functioning and security of the site. However, an infection of the site or one of its elements by a virus or malicious program is not excluded. If such were the case, users and customers could not blame HENRY-PARIS.COM for damage, direct or indirect, foreseeable or not, occurring on their IT tools or the data they contain, or any other damage related with the malicious program or action of third parties at work on the site, including the downloading of elements from the Site. It is up to users to equip and install anti-virus software and adequate protection and security programs on their computer terminals.
c) Late delivery
HENRY-PARIS.COM is responsible for the delivery of the products within the deadlines provided for in these T&Cs. However, in the event of a marked delay in delivery, the customer can only claim reimbursement of the product(s) concerned, in no case compensation for any other damage, whether direct or indirect, and this whatever be its nature.
d) Limitation of liability relating to the Products
HENRY-PARIS.COM's liability for Products purchased on the Site is limited to the price of the Product(s) concerned. Any other damage, direct or indirect, and in particular and without limitation, loss of opportunity, moral damage, loss of time, of income, cannot be compensated by HENRY-PARIS.COM.
e) Act of a third party or fault of the User
The liability of HENRY-PARIS.COM under the obligations of these General Conditions cannot be engaged in the event that the non-performance of its obligations is attributable to the act of a third party, even if it is foreseeable, to the fault of the user, or the occurrence of a fortuitous event or force majeure which would hinder or delay its execution.
f) Force majeure
HENRY-PARIS.COM will inform the user of a fortuitous event or force majeure within 7 days of its occurrence.
Cases of force majeure suspend the obligations of HENRY-PARIS.COM provided for in the GCS or the Contract, for the entire duration of their existence.
Thus, in the event of non-performance of one of the obligations provided for in the contract or the GCS, HENRY-PARIS.COM will not be considered as failing or liable for compensation, if the performance of the obligation has been rendered impossible by a case of force majeure understood within the meaning of the applicable case law and article 1218 of the New Civil Code.
ARTICLE 17. COMPLAINTS
Any complaint made by a user The user must be sent to HENRY-PARIS.COM at the coordinates below, and must indicate in its object "complaint", whatever its form (email or letter, etc.).
Complaints will be sent by email to the following email address: firstname.lastname@example.org
HENRY-PARIS.COM Complaints Department
17 avenue roger-salengro
ARTICLE 18. WITHDRAWAL
a) Right of withdrawal
The customer has a right of withdrawal which he can exercise within 15 days of receipt of the products, without having justified any particular reason.
However, return costs remain the responsibility of the customer, except for Metropolitan France.
b) Form of withdrawal
In order to exercise his right of withdrawal within 15 days, the user may notify his decision to HENRY-PARIS.COM by registered mail with acknowledgment of receipt or by email, using the withdrawal slip attached hereto. He will specify "withdrawal" in the subject and will send his mail to the following address:
Withdrawal Service HENRY-PARIS.COM
17 avenue Roger Salengro
Or at the following e-mail address: email@example.com
Following the withdrawal and if applicable, the refund of the full price paid, including except the delivery costs paid at the time of placing the order, will take place via the means of payment used by the customer. , at the latest within 15 days following receipt by HENRY-PARIS.COM of the returned Product(s), under the conditions provided for in Article 19. The reimbursement may, however, be canceled or deferred if the products have been damaged.
ARTICLE 19. RETURN PROCEDURE
The products must be returned in their original packaging and must not have been damaged by the Customer.
The original label must also be placed on the product as during shipment, the product which must not have been worn other than for the need of its fitting and must not have been washed.
Return costs are the responsibility of the customer, except in metropolitan France. The customer, for a delivery in France, must connect to the www.henry-paris.com site and go to the delivery and return section to enter his order number and postal code. From there, a return label, prepaid, will be generated that the user must use for the return of his package.
The Products will be returned to the following address:
11 Rue de la Marne,
Reimbursement is subject to actual receipt of new products in perfect condition. It is recommended that the customer ensure proof of the effective return of the product(s), by choosing a tracked shipping method. Indeed, failing this, the customer could come up against the refusal of the postal services to carry out an investigation for the purpose of locating the package containing the returned Product(s).
The customer returns the products at his own risk. HENRY-PARIS.COM cannot be held liable for damage resulting from a delivery problem affecting the returned product(s) (loss, theft, damage) insofar as it is not the sender.
ARTICLE 20. APPLICABLE LAW
These general conditions are subject to French law. In the event of translation of these general conditions, only the French version shall prevail.
However, and in accordance with Article 6 §2 of the Rome I Regulation, individuals residing within the European Union may benefit from any more protective and mandatory provisions of their national law.
ARTICLE 22. SETTLEMENT OF DISPUTES AND MEDIATION
In the event of a dispute relating to the validity, interpretation and execution of the GCS or the Contract, the parties undertake to seek an amicable solution in good faith before initiating any legal action.
If the parties do not reach an amicable solution, each party may decide to resort to a conciliation procedure by resorting to a conciliator. The role of the conciliator is, apart from any trial, to help settle disputes.
By mail, to the attention of:
HENRY-ESSENTIALS-MAKERS withdrawal service
17 avenue Roger Salengro
I, the undersigned, Mr/Mrs _______ hereby notify you of my withdrawal from the contract for the order below:
Last name :
Send this letter by registered mail with acknowledgment of receipt or by e-mail to the following address: firstname.lastname@example.org